Here to keep you moving.

What this page covers

This page describes where to go for website, account, and support questions. It is not an automated uptime dashboard. If you are evaluating ObservedWork as a data source, the questions that matter more than uptime are about freshness: when each jurisdiction was last retrieved, and how long an agency takes to publish a record after it is issued. Those are discussed per territory rather than shown as a single site-wide number.

Reporting a problem

If something on the site is broken or a record looks wrong, tell us what you were looking at and what you expected. For a data question, include the jurisdiction and the record you were viewing. A specific report is far easier to act on than a general one, and record-level corrections are how the underlying data improves.

Account access

Sign-in uses a code sent to your email rather than a stored password. If a code does not arrive, check that the address matches the one your workspace was created with before requesting another. Persistent access problems should go through contact support.